Returns

For items purchased online, you can send them back for a refund within 14 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods and with a valid proof of purchase.

If your item is faulty. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

For yours and our safety, if your items are glassware or crockery, please email pictures to us and don't send anything back until we've been in contact with you.

For unwanted returns, the original packaging and swing tickets, where applicable, need to still be in place.please note a £4.00 restocking charge may be discounted from your refund to cover original postage and banking charges.

Once processed your refund will be sent via the original payment method.

If you need any help - please contact us, and we will be happy to help!

Please fill in and submit the form below to register your return and post back to us at the following address.  Please note items returned without submitting the following form are not able to be processed.

WHITSALES RETURNS, Unit 1B, Metal Products Business Park, Prospect Road, Burntwood, WS7 0AE

* Name

* E-mail

* Invoice Number

* Item Part Number

* Quantity Being returned

* Reason For Return  Arrived Damaged  Faulty  Ordered By Mistake  Received The Wrong Item  Other

* Please Supply Details Of Faults Or Errors.

Please Upload Any Photos Of Damage Or Incorrect Items

PICTURES OF DAMAGE OR INCORRECT ITEMS DOING THIS MAY ENABLE US TO PROCESS A REFUND IMMEDIATELY.

*

Please add the two numbers

SUBMIT RETURNSUBMIT RETURN