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Delivery Information

1) We normally only ship to the UK only, including N. Ireland and the Channel Islands and all off-shore UK Islands If the listing specifically states that we ship to other destinations, then only that listing is available for non Uk Shipping and no other listing. Some items have Surcharges for N.Ireland and Channel Islands. Please contact us if you have any queries on surcharges before purchasing the item as your item will not be shipped if a surcharge occurs.

2) We aim to process and dispatch your orders placed Monday - Friday before 2pm on the same day. Orders placed after 2pm on Friday and orders places on the weekend and on Bank Holidays will be dispatched the following working day.

3) The majority of parcels are normally delivered between 1-5 working days but Royal Mail say it can take up to 10 working days to be delivered. If you have not received your item after 10 working days please contact us (please note weekends are not considered working days).

4) Although we ship very fast we do not guarantee a specific date or day for delivery as that is in the hand of the Royal Mail or the delivery company used.

5) Next Day delivery can be arranged for an additional cost and must be paid for at the time of purchase. Cut off time for Next Day delivery is 2pm.

6) There is no Special Delivery service or Courier service on Saturdays, Sundays or Bank Holidays

7) All of our items are sent via Royal Mail or via courier unless stated otherwise on the listing. This is how we have built our reputation of delivering items before the estimated delivery date (but sometimes items do get delayed by Royal Mail and this is beyond our control)

NOTE: Lost items can only be claimed from the Royal Mail after 10 working days, which then we will take action accordingly. If you contact us before the 10 day period we may ask you to wait until the then before we take action.

9) Our Courier service is for mainland UK only. Parcel delivery to Northern Ireland, Isle of Man, Isle of Wight and the Scottish Highlands & Islands are excluded. Scottish Highland postcodes excluded are (IV1-IV28, PH19-PH44, PA20-PA29, KA27-KA28) Sorry, couriers rules not ours. If you would like a quote for carriage to these areas please contact us via the link on the home page.